After running my own eCommerce brands for so long, I came to realize one thing – chargebacks and disputes in online businesses is a widespread endemic.
And it doesn’t matter what kind of eCom business you run or what products you sell. You’ll always be dealing with unnecessary chargebacks and disputes from those specific set of customers.
The last thing you want to do when it comes to such chargebacks is to back down – especially when you know you’re right and you provided everything as mentioned.
So what should you do in a situation like this exactly?
I was able to develop something called the Chargeback Template after years of dealing with this issue.
This template goes over the exact criteria you need to include when you submit those chargebacks and disputes to the bank. Simply put, the people reading through these disputes aren’t detectives; you need to make their life easier.
Follow this template throughout and use it as a guide to submit all the necessary information you need to win those chargebacks. You can find all the information needed to fill out this template directly from your eCommerce store’s backend (Shopify, WooCommerce, etc.).
Your bank account will thank you for all the wins you start to get with them.
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